Use infinitygoldfx@gmail.com for technical context, privacy questions and formal communications.
Telegram
Use the public InfinityGold Telegram channel for channel updates or an initial contact.
What to include in a technical request
- A short description of what you expected and what happened.
- Your operating system and MetaTrader 5 terminal build.
- The product build shown by the platform, without exposing activation or account details.
- The broker symbol name and whether the environment is Strategy Tester, demo or real.
- Only the relevant error lines from Experts or Journal, after removing personal and financial information.
Do not send broker or MQL5 passwords, two-factor codes, private keys, remote-access codes, account numbers, full statements, balances, identity documents or payment details. InfinityGold will not ask you to transfer funds or disclose credentials through support.
Scope of support
Support can help clarify product documentation, installation steps and general technical diagnostics. It cannot provide personalised financial advice, assess whether trading is suitable for you, or guarantee an operational or financial result.
Support is handled asynchronously and no response time is guaranteed. Urgent broker, account, security or payment matters must be sent directly to the relevant provider through its official support channels. Third-party platform account matters remain subject to that provider's own support and terms.
Contact
Choose the appropriate route
For a detailed request, email is the preferred channel. Keep your message focused and remove sensitive information before sending it.